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Frequently Asked Questions

Questions From You

What are my payment options?

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You can track your order here.

How do I cancel or change my order?

Once you place an order, you can cancel it until the order ships. After the order is shipped, you have to wait for your order to arrive. Please read our refund policy.

How long does the delivery take?

Once the order is placed, it takes 1-2 business days for it to be prepared and shipped. Once shipped, it may take up to 7-10 days to reach you.

Do you offer free shipping?

We ship free to anywhere in the world.

Do you ship overseas?

Yes, we ship all over the world. 

What is your Refund & Exchange Policy?

You can ask for a refund within 14 days of your purchase. Returned items must be in the exact same condition as they were received. Please read our refund policy.

How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

How long does it take to get the Refund?

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

Which areas can be treated with IPL epilation?

IPL hair removal can be used on many parts of the body, such as the face, legs, arms and bikini area. However, care should be taken in sensitive areas such as around the eyes.

How often does the hair removal treatment need to take?

To get a better epilation result, be sure to use your device regularly.
Week 1-3: Treat 3 times per week.
Week 4-7: Treat 2 times per month.
*Increase treatment as needed.

How long will get the visible result?

You'll begin to see visible hair growth reduction In less than 4 weeks of consistent treatments. 

Is IPL hair removal permanent?

IPL hair removal is not considered permanent, but it provides long-term reduction in hair growth. After achieving optimal results, maintenance typically requires only 1-2 sessions per month to sustain a completely hair-free effect.

Is IPL hair removal painful?

Users will feel no pain during the treatment.

Does IPL epilation cause darkening in the armpit and bikini area?

Vendy's FC PRO3™ never causes skin darkening. Because it has a low energy level.

How many joules should the IPL device energy level be?

IPL devices with ice coolers generally have very high joule energy levels. This causes burning as it gives high amounts of heat to the skin. Due to its ice cooling technology feature, it prevents you from feeling this heat. But it does not prevent darkening. 3 joules of energy are sufficient to destroy the hair follicle.

What should I pay attention to when purchasing an IPL device?

You should pay attention to the FDA certificate, the quality of the glass used and whether your skin and hair color is suitable.

How many nanometers should the wavelength of the IPL device be?

It may vary depending on the targeted hair color and skin tone. Generally, longer wavelengths (e.g. 690-1200 nm) are used to target darker hair colors and shorter wavelengths (e.g. 500-600 nm) are used for lighter skin tones.

In what situations is the IPL device not used?

The ipl device is not used in the following cases.

What is Dermapen and how does it work?

Dermapen is a pen-shaped device that contains thin needles. These needles provide microneedling by puncturing the upper layer of the skin. It initiates the skin's own healing process and helps skin renewal by increasing collagen production.

How to use Dermapen?

Dermapen should be used by a licensed esthetician or skin care specialist. Parameters such as needle depth and pressure that should be applied to the application area of the device are adjusted. After cleansing the skin, Dermapen is applied to the skin. A topical anesthetic cream is usually used during this procedure.

What skin problems does Dermapen treat?

Dermapen can be used to aid skin regeneration and treat a variety of skin problems. These include acne scars, fine lines, wrinkles, large pores and skin tone unevenness.

Is the Dermapen procedure painful?

The Dermapen procedure is usually associated with mild discomfort, but this discomfort can be minimized by using anesthetic creams. A slight burning or stinging sensation may be felt on the skin during the procedure.

When are Dermapen results visible?

Dermapen results may vary depending on the person's skin type and treatment area. Signs of improvement usually begin to appear within the first few weeks, but best results are usually seen within a few months.

What is the skin care requirement after the Dermapen procedure?

It is very important to protect your skin from the sun after the Dermapen procedure, so it is recommended to use sunscreen. Additionally, it is important to use the products recommended by your skin care specialist during the recovery period. Additionally, care should be taken to ensure that skin care products do not irritate your skin.

Is the Dermapen procedure suitable for everyone?

Dermapen procedure may not be suitable for everyone. Skin type, health status and other factors should be taken into consideration. Dermapen procedure may not be recommended in cases such as pregnancy, active skin infections or some skin conditions.

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