Shipping policy

Shipping Policy

At our store, we aim to provide a reliable, transparent, and efficient delivery experience for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Once your order has been prepared, it will be handed over to the shipping carrier for delivery.

Please note that order processing may take slightly longer during promotional periods, holidays, or high-volume seasons.

Shipping Options

Standard Delivery
Estimated delivery time: 8–12 business days after shipment.

Express Delivery
Estimated delivery time: 5–8 business days after shipment.
Please note that an additional shipping fee applies for express delivery.

Delivery times are estimates and may vary depending on the destination and shipping carrier operations.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor the progress of your delivery through the carrier’s tracking system.

Delivery Delays

While we strive to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • Carrier delays

  • Customs processing (for international shipments)

  • Weather conditions

  • High shipping volumes during peak seasons

In such cases, we appreciate your patience and understanding.

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information at checkout. Orders that cannot be delivered due to incorrect or incomplete address details may experience delays or additional shipping charges.

Damaged or Lost Packages

We recommend inspecting your package upon delivery. If your package arrives damaged or opened, please request the courier to create a damage report and refuse the delivery if necessary.

If your order appears to be lost in transit, please contact our customer support team so we can assist you in resolving the issue with the shipping carrier.

Contact

If you have any questions regarding shipping, delivery times, or tracking information, please contact our customer support team through our website.