Revision Date 10.25.2024
At Vendy's Store, we aim to make your shopping experience smooth and enjoyable. Below, you can find all the details about our shipping process:
1. Shipping Areas
We provide shipping services only within the United States.
2. Processing and Delivery Times
All orders are processed, shipped & delivered within 5-7 business days from the day you place the order. Once you the order is shipped you will get a confirmation email with tracking info.
3. Shipping Methods
We use reliable shipping services such as USPS PRIORITY and FIRST CLASS to ensure your orders are delivered on time and securely.
4. Packaging
Each product is carefully and securely packaged to ensure it reaches you in perfect condition. Delivering your package without damage or missing items is our top priority.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment. Additionally, you will receive a confirmation email with tracking details when your order is dispatched.
6. Contact
If you have any questions or concerns about your shipment, you can get live support via WhatsApp. For more contact information, please click here. Our goal is to ensure your satisfaction at all times.
What Are the Remedies Under This Limited Warranty?
If a defect arises in your Vendy's product within the two-year warranty period and a valid claim is submitted, we offer the following remedies:
- We will repair your defective product free of charge using new or refurbished parts.
- We will replace your defective product with a new or refurbished product.
In the case of a defect, these remedies are your exclusive options to the extent permitted by law.
How to Obtain Warranty Service?
To obtain warranty service, you must send an email to info@vendysstore.com within the warranty period. You will be asked to provide the following information:
- Photos and a description of the defect.
- Details of the purchase receipt.
If your claim is approved, we will send you a confirmation email. A shipping label will be provided for you to return the defective product. Please make sure to include all items in the original packaging.