What should I do if the item is not receive?

• Please check the package status:

1. If the package is in transit with normal logistic update:

According to our past experience, the majority of the packages will be delivered within the .

If your package does not arrive by the promised time (PST), please and we will help you then. We appreciate your patience.

2. If it is over promised delivery time, or it over 8 days after shipping from the seller, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address. You can open a dispute or contact Customer Service to help you open a dispute to apply for a refund.