When can I open a dispute?

1. Purpose

This policy aims to define the procedures for returning products that have been incorrectly shipped to customers and to ensure a consistent and satisfactory resolution process.

2. Scope

This policy applies to all products shipped by our company that differ from the items originally ordered by the customer.

3. Definition of Incorrect Product

An incorrect product refers to situations including but not limited to:

  • A completely different product being delivered instead of the ordered item
  • The wrong model, color, or size being delivered
  • A product from a different category than the one ordered

4. Notification Period

Customers must notify our customer support team within 7 days of receiving the order if an incorrect product has been delivered.

When submitting a request, customers are required to provide:

  • Order number
  • Photos of the incorrect product
  • Photos of the product label and packaging

5. Return Process

If an incorrect product is confirmed:

  1. Our customer support team will provide return instructions.
  2. A prepaid return shipping label will be issued to the customer.
  3. The product must be returned in its original packaging and in complete condition.

6. Replacement or Refund

Once the returned product is received and inspected:

  • The correct product will be shipped, or
  • A full refund will be issued, depending on the customer's preference.

Refunds will be processed using the original payment method within 3–10 business days after approval.

7. Shipping Costs

All shipping costs related to incorrect product returns will be covered by our company.

8. Return Conditions

For the return to be accepted:

  • The product must be unused
  • The product must be undamaged
  • All accessories, labels, and original packaging must be included

9. Contact Information

In cases of incorrect product delivery, customers are required to contact our support team via WhatsApp for faster assistance.

When reaching out, please include your order number and photos of the received product.

WhatsApp / Phone: +1 307 622 10 22
Email: info@vendysstore.com