Frequently asked questions
FAQ
Is it safe to shop on VENDYS STORE®?
Yes! At VENDYS STORE®, we prioritize your security. Our website is SSL-encrypted to protect your personal and payment information. We use trusted payment processors like PayPal, Stripe, and major credit card providers to ensure safe and secure transactions.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed for your safety.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s tracking system.
What is your return and refund policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. Items must be unused and in their original packaging.
How long does shipping take?
Shipping times vary based on your location:
United States: 5-10 business days
Canada & Europe: 7-14 business days
Other countries: 10-20 business days
Please note that shipping times may be affected by holidays or unforeseen delays.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping costs and delivery times will vary depending on the destination.
How can I contact customer support?
You can reach our customer support team through:
Email: info@vendysstore.com
Live Chat: Available on our website during business hours
Contact Form: Visit our "Contact Us" page and fill out the form
We aim to respond to all inquiries within 24 hours.
My item arrived damaged. What should I do?
We sincerely apologize for any inconvenience. If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Provide photos of the damaged item, and we will arrange for a replacement or refund.
Are my payment details stored on your site?
No, VENDYS STORE® does not store or have access to your payment information. All transactions are securely processed through encrypted third-party payment gateways.
Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 12 hours of placing them. Once the order is processed and shipped, we are unable to make changes. Please contact our support team as soon as possible if you need to make modifications.
Do you offer discounts or promotions?
Yes! We frequently offer exclusive discounts and special promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Do you sell authentic and high-quality products?
Absolutely! We carefully select and test each product to ensure quality, durability, and functionality. Your satisfaction and trust are our top priorities.
